Order Related Questions
Unfortunately we are unable to guarantee that we can change or cancel an order after it has been placed, but we will do our very best to assist you.
If a purchase has not yet been shipped and you wish to make a change or cancellation, please call Customer Support as soon as possible after placing the order 604-872-3234 Monday-Friday: 8:30 am – 4:00 pm PST (excluding holidays). Please ensure that you have your order number on hand as customer support will need this information to locate your order.
Shipping Related Questions
Forevergreenarts.ca offers ground shipping within Canada. Our Flat Rate Shipping option uses Ground service. We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed.
If you didn’t receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation and potentially involve local law enforcement to recover your package. Upon completion of this investigation we will replace or refund your order as needed. Please allow up to 21 days for the completion of the investigation.
We currently do not have a walk in location, our online store is here 24/7. Our customer service is available Monday through Friday; 9:00 am – 5:00 pm (PST), to answer any questions by email Please Click Here to go to our contact page. We do offer curb side pick up in Vancouver BC V5W2X8
Returns
At Forevergreen Arts, we have a 100% satisfaction guarantee. If you are not completely satisfied with your purchase from the Forevergreenarts.ca online store, you may return your unused item in its original packaging and hangtags still attached within 30 days of your order date for a refund of the original purchase price, minus shipping charges. To ensure credit, please make sure to have all paperwork, parts and accessories enclosed with the returning product. Please allow 14 business days for us to process your return.
If you are not completely satisfied with your purchase from the Forevergreenarts.ca online store, on any purchases made between November 1 – December 31. You may return your unused item for a refund of the original purchase price, minus shipping charges by January 31, of the preceding year. The item must be in its original packaging with the hangtag still attached. To ensure credit, please make sure to have all paperwork, parts and accessories enclosed with the returning product. Please allow 14 business days for us to process your return.
Once an order has shipped, it cannot be canceled. Refusing an order will fall under our Standard Return Policy. You are responsible for round trip shipping costs and any rerouting fees will be deducted from your refund.
If your Forevergreenarts.ca order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, its retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.
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